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Tell them what the standard should be. Ask if the room service was prompt, if the swimming pool was clean, if the check-in clerk was friendly, if their bed was comfortable, and so on. Specific questions and answers will make it easier to identify things to improve. Asking multiple specific questions instead of one general question will not only make your questions easier to answer for your respondents, but it will also make your data easier to analyze and act on.
Did your waiter let you know about the specials of the day. Did he take your order promptly. Was he able to answer all of your questions. Was he able to coordinate the timing of your courses.